All Systems Operational
Dashboard Operational
Kimono Platform API Operational
Kimono Platform Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
Canvas Integration ? Operational
90 days ago
100.0 % uptime
Today
Gauge Integration ? Operational
90 days ago
100.0 % uptime
Today
Kimono Directories for Active Directory Operational
90 days ago
100.0 % uptime
Today
Kimono Directories for G Suite Operational
90 days ago
100.0 % uptime
Today
Kimono Grades Operational
90 days ago
100.0 % uptime
Today
SIF Zone Services Operational
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
DNS Name Servers Operational
DNS Provisioning Operational
Support ticketing system Operational
API Services Operational
Kimono Storage Space (US) Operational
90 days ago
100.0 % uptime
Today
Salesforce NA3 Operational
AWS s3-us-standard Operational
Kimono US2 Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Kimono Platform Operational
90 days ago
100.0 % uptime
Today
Kimono Platform API Operational
90 days ago
100.0 % uptime
Today
SIF Zone Services Operational
90 days ago
100.0 % uptime
Today
Integrations US2 Operational
90 days ago
100.0 % uptime
Today
Canvas Integration Operational
90 days ago
100.0 % uptime
Today
Gauge Integration Operational
90 days ago
100.0 % uptime
Today
Kimono Directories for Active Directory Operational
90 days ago
100.0 % uptime
Today
Kimono Directories for G Suite Operational
90 days ago
100.0 % uptime
Today
Kimono Grades Operational
90 days ago
100.0 % uptime
Today
Infrastructure US2 Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS apigateway-us-east-1 Operational
AWS apigateway-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 23, 2020

No incidents reported today.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020
Resolved - WHAT HAPPENED

Many collections in our US2 platform last night didn't complete in their normal timeframe due to an issue with our predictive scaling software. The scaling software was attempting to restart itself to self-heal but couldn't stay started long-enough to actually produce any scaling.

WHEN DID IT HAPPEN

The issues appeared around 09:22 UTC and were resolved at 14:05 UTC.

WHY DID IT HAPPEN

Our scaling software ran into an issue where it needed to restart yesterday, but it was unable to fully start up successfully to properly scale out the applications to service the work in our job queues. The cause of the initial restart is still under investigation by our operations engineers and we will update this again once we have more information.

WHAT WE COULD HAVE DONE BETTER

Our alerts caught the issue in the scaling software and attempted to restart it, but it was stuck in a loop continuously restarting. It was awake long enough for it to notify our systems it was back alive, but not awake long enough for any scaling to have occurred. We are looking into more ways we can more accurately detect issues like this to ensure we don't get any false positives when the software is not performing as expected.

We apologize for the inconvenience this caused our customers last night and we continue to improve our processes so things like this don't happen again. Thank you for your understanding and we will update this notification once more information becomes available.
Nov 11, 02:00 MST
Nov 10, 2020

No incidents reported.

Nov 9, 2020

No incidents reported.